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Updated February 27, 2011
Raineri Jewelers will occasionally update its policies to reflect company and customer feedback. We encourage you to periodically review this page to remain informed of our latest policy information. If you have questions or concerns about our policies or policy changes, please contact the Raineri Jewelers customer service department (contact us) or call (888) 718-7686.

Our goal is your satisfaction, which is why we offer a 30-Day return policy on all jewelry and watches to ensure you are happy with your purchase. If for any reason you are not satisfied with your purchase you may return your item for a refund or exchange.

1. Prepare your return
   Please ensure that your item(s) include all originial packaging and that your item(s) meet our return criteria (below). Any returns that are not 100% complete or do not meet our return criteria will not be accepted for return. If you are unsure if your return meets our return criteria, please call us at (888) 718-7686 so that we may verify your return.
   
   ALL RETURNS WILL BE INSPECTED CAREFULLY ONCE RECEIVED
   
   Any item(s) showing signs of wear and/or damage, or items that have been altered in any way by a jeweler other than Raineri Jewelers cannot be accepted for return.
    
2. Request a Return Authorization (RA) number
   Please call us at (888) 718-7686 to obtain an RA number for your return. Returns will not be accepted without a valid RA number.
    
3. Ship your item
   All items returned to us must be insured for the full value of the item you are returning. Raineri Jewelers will not be responsible for any loss of damage of return shipments.

Once we receive your returned item it will be reviewed by our Quality Assurance department. Any returned item showing signs of wear and/or damage, or items that have been altered in any way by a jeweler other than Raineri Jewelers cannot be accepted for return. Returns with no Return Authorization Code, packages that are improperly packaged or packages shipped uninsured will be refused receipt. Raineri Jewelers will not be responsible for mistakes made due to incorrect information provided by customer. We will gladly correct sizing or any other mistakes made on our behalf and pay for shipping.

• 30 days to return item after receiving item.
• All packaging materials must be returned (box, manuals, accessories, etc).
• No returns or refunds on items that were altered in any way.
• No returns on items that show signs of wear.
• No returns or refunds if security tag is damaged or removed.
• Sizing will be completed to customer provided specs.

• 30 days to return item after receiving item.
• All packaging materials must be returned (box, manuals, accessories, etc).
• Do not remove protective plastic covers.
• Warranty card must be returned blank.
• Do not remove any tags, labels, etc.
• No returns or refunds if security tag is damaged or removed.
• No returns on items that show signs of wear.
• Watches returned with any blemishes such as scratches, etc., cannot be accepted.

• No returns on any custom work (ex: engraved items)
• Sizing will be completed to customer provided specs.